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LoginTC Push Services

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  2. LoginTC Services
  3. LoginTC Push Services
  4. Issue

SMS USA SMS - Degradation affecting 10DLC numbers towards AT&T and Verizon network

Resolved

Telephony service provider is reporting the issue as solved.

Problem Identified

Our third party telephony provider is reporting delivery issues for SMS from 10DLC numbers towards AT&T and Verizon networks in USA.

https://vonageapi.statuspage.io/incidents/y3x949vzh4s5

One alternative is to use email OTP: https://www.logintc.com/docs/guides/email-otp/

Another to SMS, users can receive a phone call with an OTP:

https://www.logintc.com/docs/guides/phones/#phone-call-otp-authentication

For the LoginTC RADIUS Connector this requires an upgrade to 4.1.0:

https://www.logintc.com/docs/connectors/radius/#upgrading